Warranty and Return Policy
All defective productive, unless otherwise indicated, may be returned for a replacement within 180 days from the original purchase date. The warranty does not cover physical or water damage. All warranty replacements are required to submit via RMA online system.
RETURN POLICY
Malfunctioning Parts:
If product purchased from Leading Parts does not function properly (physical damage or damage caused by incorrect installation and usage are excluded) within 365 days from the original purchase date. Customers may initiate a RMA for an exchange or refund request.
0 - 30 Days: All merchandise, unless otherwise indicated, may be returned within thirty (30) days after the original purchase date for a full refund or exchange excluding shipping.
31 - 60 Days: All merchandise, unless otherwise indicated, may be returned within 31 to 60 days from the original purchase date. Refunded amount will be the current selling price or purchase price, whichever is lower.
61 - 90 Days: All merchandise, unless otherwise indicated, may be returned within 61 to 90 days from the original purchase date. Refunded amount will be the current selling price or purchase price, whichever is lower, minus 20% processing fee. Refund amount will be given as a coupon (expires 90 days after date issued) to be used at checkout.
91+ Days: No refunds will be given after ninety (90) days from the original purchase date. Customer needs to pay for the difference of the current selling price and original selling price for an exchange.
Received Defective Parts
a. DOA, Dead on Arrival:
Please refuse the package (from the courier) if it looks like it has been opened or is visibly damaged, and contact us to let us know. If you have accepted a damaged package and the products inside are physically damaged or nonfunctioning please open a RMA (Return Merchandise Authorization) within 7 days of receipt on our website. You will need to provide the information listed below in the RMA within that 7 day period after you have received the package so that we may file a claim with the shipment carrier in a timely manner:
Pictures of the front and back of the shipment box.
Pictures of the front and back of the product that has physical damages.
Note: Failure to provide information regarding DOA (Dead on Arrival) item within 7 days upon receipt will cause the RMA to be denied. Pictures of the front and back of the product that has physical damages.
Wrong parts ordered
b. Customer ordered wrong parts:
Technically, we hold no responsibility in returning items that were incorrectly ordered, but, that being said, that does not mean we do not want to help our customers in the event this happens. Customers will be responsible for all return shipping fees, 20% restocking fees will be charged after we have received and tested the product.
Note: Incorrect item orders that fail to open a RMA within 7 days upon receipt will be denied.
Wrong parts received
c. Customer received incorrect parts:
If you have received an incorrect item, please take 3 clear photos of the incorrect item with the SKU showing, and open a RMA on our website. We will verify the error and fix it as quickly as possible.
Once the RMA is confirmed, we will send the replacement out at our cost. The replacement items also can be combined with your online order as request.
RMA processing time (within 7 business days)
Depending on customer's request (refund or exchange), the RMA handling process can be finished within 7 business days after the defective items received by Leading Parts. If it has been over 7 business days, please send an email to Sales@leadingparts.com.au, it will be handled immediately and a response will be provided within 24 hours.
Policy Abuse
Unfortunately, some customers have abused our generous return, warranty, and other policies. Accordingly, we will be forced to apply stricter policies to customers who abuse our policies.
Policy Changes
These policies are subject to change at any time and without notice.
NOTICE
Following terms applies to all refunds and exchange.
All item(s) being returned must be in original condition with packaging, unused, and undamaged. Otherwise, the RMA will be denied.
All item(s) that have been returned without first receiving RMA approval will be denied.
All item(s) being returned without the "Leading Parts" Sticker and Date Sticker will be denied.
All item(s) being returned without a RMA number on the outside of the package will be denied.
All item(s) have a warranty period of 365 days from the original purchase date. The RMA will be denied if the product is over the 180 day warranty period.
Return/EXchange Locations:
Leading Mobile Parts Pty Ltd
Recipients: Warranty Team
Address: PO BOX 901 Narwee NSW 2209
Tel: 1800 795 558